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ZoGuard User Guide

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ZoGuard enables security department to do their task easily and making tools available to them when they need it. ZoGuard runs on NFC-enabled mobile devices to perform the duty. Apart from the cost saving of getting proprietary hardware, everything that a security personnel needs during their duty can be available on a single device. This is a quick guide to get you started.

Registration

Instructions

After you have downloaded ZoGuard, launch the app, and this will be the first screen that you will see if you have not registered for an account and sign-in.

Screen

If you have not registered for an account, tap on “Register”.

If you are a user of ZoVM, you can use your ZoVM account here. Else, continue to register for an account.

You will get a warning as shown on the image before being bought to a registration page. Fill in the necessary information and an email will be send to you to setup your password. You will be sign up as a “Free” member.

This is the first screen that you will see after successfully created your account and login. Welcome to ZoGuard!

To change password, tap the menu icon on the top left to access the menu.

Tap on “Guard Tour” to return to guard tour page.

Tap on “Profile” to access the profile page.

Tap on “Emergency Call” to dial for emergency.

To change the Emergency Contact Number, navigate to “Setting”, scroll down to “Emergency Contact” and tap on it to change the number.

You will access the profile page after tapping on the “Profile”.

You can see your organisation, user level, and other information.

To change password, tap on “Change Password”.

To upgrade to a higher tier, tap on “Upgrade” and you will be bought to our site to contact us.

Creating Checkpoints

Instructions

You will need to configure your Checkpoints, Route(s) and Schedule(s) before your team can start with the guard tour. Tap on the “Setting” to start with the configuration and the “Check Point” Tab.

Please note that there are limitations on the number of Checkpoints that you can create based on your subscription tier.

Screen

For first time user, you will see an empty screen for you to create the Checkpoints. You might want to get the NFC Tags ready to register them at this point. Alternatively, create the checkpoint locations first and add in the NFC ID later.

After tapping on the “+” icon to add checkpoint, you will be bought to this create check point page. “Location” is the Label of the place that you want your team to visit during their tour. “Tag ID” is the unique ID of the NFC Tag, installed at that location.

Type in the name of the Location. For Tag ID, select the field and place your phone on the Tag to read its ID.

Tag ID is optional at this stage.

After tapping on “Save”, you will get a message showing that your checkpoint has been created successfully.

Back to the “Check Point” page, you will see that an entry has been created. If there’s a NFC ID that’s being tagged to this checkpoint, you will see a NFC icon at the right of the location name.

Continue to create the other checkpoints and you can also leave the NFC ID to be include later when creating your checkpoint. Notice that checkpoint “Door02” is not having the NFC icon.

To include the NFC ID, tap on the checkpoint “Door02” and tap on “Edit” option. Scan the assigned NFC Tag to assign that to this location.

Each NFC ID is unique and if you accidentially scan on an existing NFC Tag, you will be alerted that this is a duplicated tag.

Creating Routes

Instructions

Tap on the “Route” option to start creating route(s) for your guard tour.

Please note that there are limitations on the number of Route(s) that you can create based on your subscription tier.

Screen

If you are configuring route for the first time, you will see that the route page is empty. Start by clicking on the “+” to add different checkpoints to create your route.

After tapping on the “+” icon, you will see a page containing all the checkpoints that you have previously setup.

Tap on the checkpoints that you like to add into this route. To make it easier, tap on the checkpoint according to the schedule that you want the guard to follow. You can also edit the sequence later by editting the route once you have created them.

After you have finished selecting all the checkpoints, click on “Next”. You will see that the checkpoints are included according to the sequence that you tap. Give this route a name, in this case “RouteB” and tap on “Save” to save this route.

You can create multiple routes according to your requirement.

Creating Schedules

Instructions

Tap on the “Schedule” option to start creating schedule(s) for your guard tour.

Please note that there are limitations on the number of Schedule(s) that you can create based on your subscription tier.

Screen

If you are configuring schedule for the first time, you will see that the schedule page is empty. Start by clicking on the “+” to add different schedules for your guard to perform the tour.

To start creating the schedule, give your schedule a name.

Assign a route for this schedule.

Click on the “Route” and you will be asked to select one of the route that you have previously created.

Schedule a start time that you need your team to start or perform this tour.

Based on the number of checkpoints and duties performed during the tour, you can give duration to complete this tour.

You can specify which day(s) of the week to perform this tour. Click on “Select Repeat Day” to select the day(s) of the week to perform this tour.

Click on “Next” to continue.

You can do a final check before creating this schedule.

Click on “Save” to create this schedule.

After clicking on “Save” you should be getting the message that this schedule has been successfully created.

You can create multiple schedule and a summary on different schedule can be seen from the Schedule Page as shown.

Create Users

Instructions

Your team member(s) performing the guard tour needs to have an account to gain access. This is especially so when they are submitting Incident Reports where you need to know who is logging it.

Swipe up at the main menu and you will see the “User” option, tap on the “Users”.

Screen

You will see that there are currently only one user, which is yourself. This is the case when you are the administrator and you are managing this entire account. Tap on “Create” at the top to create more users for this account.

Please note that there are limitations on the number of User(s) that you can create based on your subscription tier.

You need to provide the intended user’s Name, Email Address and Profile Level.

User – Normal User without Administrator Functions.
Supervisor – As above with Administrator Functions.
Admin – As above with Account Creation Rights.

Once you have filled in all the information, tap on “Create” to create the user.

Upon successful creation of user, you will get this message “User Created”.

In the meantime, the user will received an email containing a randomised password. The user can login using this password and change to their own preferred password from the User Profile.

Multiple users with a different profile can be created. These users will also be used when Incident Reports are being created. User will be notified and to perform their duties according to the type of incidents that they are being assigned.

If you need to delete the user, long tap on the user and you will be given an option to delete the selected user.

Creating Incident Category

Instructions

When Incident Report is being created by the frontline team, they will need to assign each report with a reporting category. Create various possible category and tag them to a supervisor who is responsible for handling that particular incident.

Tap on the “Incident Category” option to start creating the different category for your incident report.

Screen

If this is your first time access this, you will see an empty page without any category. To start creating the different categories for Incident Report, tap on the “+” icon.

You will need to fill in the Name of the Category and assign an User to be responsible for this particular category of incident.

Tap on “Save” when you are done and this incident category will be created.

You can create different incident categories based on your requirement and type of incident that is specific to your area of work.

Performing Guard Tour

Instructions

Tap to the initial screen upon first login, the Touring Page. If there are already tour being scheduled, it will appeared on this page 30mins before the scheduled start time. It will remain there until pass midnight for the schedule day.

To start a tour, tap on the intended tour that you are performing.

Screen

After entering the tour, you will see the checkpoints within the tour and the intended duration that this tour should take.

There will be an “Emergency Call” button that connects the guard to the Fire Command Centre or Supervisor for immediate reach.

To start this tour, tap on “Start Tour”.

You will have another confirmation before this tour is started.

Once the tour is started, you can see that the timer starts to countdown.

When the staff performing the tour reaches the intended checkpoint, bring the mobile app towards the NFC Tag with the mobile phone NFC reader touching the NFC Tag. If the ID of the NFC Tag matches the NFC ID for the intended checkpoint, the message “Check Point Visited” will be shown.

When the correct check point is being visited and matches the NFC ID, a “tick” will be shown besides that checkpoint. This indicates that the checkpoint has been visited.

If the NFC ID of that intended checkpoint do not match what’s being allocated, the message “Check Point Missed” will be shown.

In the event that the particular checkpoint cannot be access, due to any reason, the staff can skip this checkpoint. To skip the checkpoint, tap & hold onto the checkpoint and an option to “Skip” checkpoint will be shown. The reason for skipping this particular checkpoint need to be indicated.

If the staff exit the app before completing the scheduled tour, the tour that’s started will indicate “In Progress”. The countdown timer continues to count even when the app is exited.

When a schedule tour is in progress, the staff cannot start another tour.

The status of the schedule tour now indicate “Completed”.

After the staff visited all the checkpoint, the “Tour Finished” message will be shown.

Creating Incident Report

Instructions

Incident Reporting is built-in within Zo.Guard, enabling a single point of operation for security staff.

This enable them to submit incident report timely and on the spot while the memory is fresh. It also helps to eliminate administrative work and prompt timely response by those responsible for various incident.

To access Incident Report, tap on the “Alert” icon at the middle.

Incident(s) highlighted in “Green” are those that’s closed. To create a new incident, tap on “Create”.

Screen

There are 3 preset types of incident that can be submitted. Select the most relevant one to continue creating this incident report.

*Future upgrade enables administrative user to configure this field*

After the type is selected, user will need to provide more information pertaining to this incident reporting.

The Date and Time will be filled based on current mobile date & time.

User can select the Nature of Incident, which is based on the Incident Category created by administrative user.

Further information such as Location and Details can be provided within the app.

Up to 3 images can be taken from the camera or attached from the photo gallery to provide visual evidence on this incident. Tap on “Attach Image” to attached image(s) to this incident.

User can tap on the camera icon, on the top right corner, or tap on “Select from Gallery” to attach images that are already taken using the mobile phone camera.

When the image(s) is being taken, tap on “Next” to add those images to this incident report.

Once user have complete all the details for this incident report, tap on “Submit” to submit this incident report.

Upon successful submission of incident report, user will received the “Incident Submitted” message.

The incident report created will be shown on the Incident Report Page.

Viewing Tour History

Instructions

For Supervisor and Administrative User, you can view the Touring History by tapping on the “Tour History”.

Screen

Select the date to view the tour that has been performed on that day. The status of the tour will be shown on the right of that schedule tour.

Tapping on a particular tour brings user to the detail of each checkpoint and the timing each checkpoint is visited.

Viewing Report History

To view all outstanding Incident Reports, tap on “Report History”.

You will see all the reports that are “Open” and pending for action. Tap onto the report that you like to see more details.

When viewing the details of the incident, user can choose to “Edit” the incident or to “Close Case” if this case has been resolved or attended to.

Viewing Report Summary

Report Summary enables supervisor and administrative user(s) to view the type of incidents that has been created in a particular month.

To view, tap on “Report Summary”.

You will see the date of the incident, the type of incident and the number of report submitted.

*Future upgrade will provide graphical illustration for easier viewing”

Select the Month & Year that to view the summary for that particular month.

Tap on “Generate” to view the summary.